Return and Refund Policy | DJN TechCraft Studio

Refund, return, cancellation, and access policy for DJN TechCraft Studio digital products, downloadable templates, courses, memberships, and service work.

Last updated: July 15, 2026 This Return and Refund Policy explains how DJN TechCraft Studio handles refund, return, cancellation, and access issues for digital products, downloadable template packages, mini-courses, memberships, and service work. This policy is written for a Canadian small business context and is intended to support clear customer expectations for website sales and digital delivery. It is a business/legal draft and should be reviewed by a qualified legal professional before relying on it as final legal advice. 1. Business Overview DJN TechCraft Studio sells and provides digital products and services, including construction Excel templates, document-control tools, downloadable ZIP packages, mini-courses, website support, product pages, digital business tools, and related technical/creative services. Because many products are digital downloads or service-based deliverables, they cannot be returned in the same way as physical goods. 2. Digital Product Refunds Digital products may include Excel templates, PDF guides, ZIP packages, mini-course materials, checklists, template bundles, and downloadable resources. Unless required by law or expressly stated otherwise, digital product purchases are generally final once access has been granted, a download link has been issued, or the file has been downloaded. This is because digital files can be copied, stored, used, or transferred after access is provided. 3. When a Refund May Be Considered DJN TechCraft Studio may review refund requests in good faith in situations such as: - Duplicate payment for the same product - Customer was charged incorrectly - Download access was not provided and the issue cannot be corrected - File is materially missing from the purchased package - Wrong product was delivered due to a DJN TechCraft Studio error - A technical issue prevents access and cannot reasonably be resolved - Refund is required by applicable law Where possible, DJN TechCraft Studio may first offer a correction, replacement file, updated download link, technical support, or store credit before issuing a refund. 4. When Refunds Are Generally Not Provided Refunds are generally not provided for: - Change of mind after digital access is granted - Failure to read the product description before purchase - Lack of Microsoft Excel, compatible software, or required technical ability - Customer deleting, misplacing, damaging, or modifying downloaded files - Customer expecting the template to replace legal, accounting, engineering, safety, code, contract, tax, or professional advice - Customer needing a different workflow than the product description explained - Customer deciding not to use the product after download - Requests made after the review period described below 5. Refund Request Period Refund requests should be submitted within 7 days of purchase unless a different period is required by law or stated in writing for a specific product. Requests made after 7 days may still be reviewed at DJN TechCraft Studio's discretion, especially where there is a confirmed technical access issue or duplicate payment. 6. Service Work, Custom Templates, and Website Work Service work may include custom Excel templates, document-control setup, CAD documentation support, website work, product page work, email/newsletter setup, media support, consulting-style support, or other project-based services. Refunds for service work depend on the written quote, invoice, scope, milestone, and work already completed. Unless stated otherwise in writing: - Deposits may be non-refundable once work has started. - Completed work, delivered files, consultation time, setup time, admin time, and custom work may not be refundable. - If a project is cancelled before completion, DJN TechCraft Studio may invoice for work completed up to the cancellation date. - Revisions are limited to the agreed scope. New requirements, changed direction, or extra features may require a new quote. 7. Courses and Training Products Mini-courses, training materials, video lessons, PDFs, workbooks, and related course downloads are treated as digital products. Once course access, download access, or training materials have been provided, refunds may be limited unless required by law or there is a confirmed access issue that cannot be corrected. 8. Memberships and Subscriptions If DJN TechCraft Studio offers a recurring membership or Template Vault subscription, cancellation will stop future renewal charges but will not automatically refund prior billing periods unless stated in the membership terms or required by law. Access to membership content may end when the billing period, subscription, or account access ends. 9. Download and Access Problems If you cannot access a file or download link, contact help@djntechcraft.com with: - Your name - Business or organization name, if applicable - Purchase email address - Order or receipt details - Product name - Screenshot or description of the issue DJN TechCraft Studio will try to confirm the issue and restore access, send a corrected link, replace a missing file, or provide other reasonable support. 10. Software Compatibility Templates are normally designed for Microsoft Excel and common office workflows. Some features may not work the same way in Google Sheets, older Excel versions, mobile spreadsheet apps, or unsupported software. Customers are responsible for checking product descriptions and ensuring they have suitable software before purchase. 11. Construction, Legal, Tax, and Professional Advice Disclaimer Products and services are for construction project administration, document organization, and educational/business workflow purposes only. They do not replace legal, accounting, tax, engineering, architectural, safety, code-compliance, contract-administration, or other licensed professional advice. No refund is automatically available because a customer expected a template, course, or service to replace professional advice or project-specific contract review. 12. Taxes, Fees, and Payment Processor Rules Refunds, if approved, may be processed through the original payment method where possible. Payment processors such as Stripe may apply their own processing times, rules, fees, account reviews, fraud controls, chargeback processes, or restrictions. Taxes may be refunded or adjusted according to applicable tax rules and payment processor functionality. 13. Chargebacks and Disputes Customers are encouraged to contact DJN TechCraft Studio before starting a chargeback or payment dispute. Many access, duplicate payment, or file issues can be resolved faster through support. If a chargeback or payment dispute is opened, DJN TechCraft Studio may provide order records, download/access records, terms acceptance records, correspondence, and delivery evidence to the payment processor. 14. Abuse, Fraud, or Misuse DJN TechCraft Studio may refuse a refund, suspend access, or close an account where there is suspected fraud, abuse, unauthorized sharing, license misuse, repeated refund abuse, false claims, or violation of website terms. 15. How to Request a Refund Review Send refund requests to: help@djntechcraft.com Include: - Full name - Business or organization name - Email used for purchase - Product or service purchased - Purchase date - Order or invoice number, if available - Reason for the request - Any screenshots or details that help explain the issue 16. No Waiver of Legal Rights Nothing in this policy is intended to remove rights that cannot legally be excluded. If applicable consumer protection, contract, payment, tax, or other laws require a different remedy, DJN TechCraft Studio will review the matter according to those requirements. 17. Changes to This Policy DJN TechCraft Studio may update this Return and Refund Policy as products, services, payment systems, laws, or business practices change. The updated date at the top of the page shows when the policy was last revised.